Resumé of Gabriel Diaz

QUALIFICATIONS

  • Certified: Microsoft Certified Professional (MCP), A+ Certified IT Technician, working to achieve MCSE.
  • Domain and Server Management: Experience installing, configuring, and managing Windows Server 2003, Active Directory, IIS 6.0, remote access server, VPN, DNS, DHCP, TCP/IP, IP Security, Group Policy Objects, resource permissions, and more.
  • Computer Networking: Studied at Westwood College of Technology in the subject of Computer Network Management. Advanced knowledge of network infrastructure and Cisco networking equipment.
  • Computer Building: Three years of experience building custom computers from the ground up.
  • Computer Repair: Two years of break/fix experience in a professional environment. One year experience in a non-professional environment.
  • Software Troubleshooting: Two years of experience troubleshooting office and business applications such as Microsoft Office Suite 2007 and 2010 in a professional environment. One year experience in a non-professional environment.
  • Technical Support: Two years of combined on-site, remote, and over-the-phone technical support experience.
  • Accounting & Data Tracking: Skilled in using programs such as Excel and Quicken to organize, track, account, and present data.
  • Computer Applications: Proficiency using and configuring Outlook, Word, Excel, Access,PowerPoint, and other office applications. Ghost, Acronis, Joomla, VMWare, Virtual PC, Photoshop. And many other applications. Quick to learn new applications.
  • Operating Systems: Proficiency using and repairing Windows 98, 2000, XP, Vista, 7, Windows Server 2003, and Linux.
  • Web Applications: Experience using, testing, and modifying SQL, PHP, HTML, and CSS-driven websites.
  • Communication: Always uses professional language and demonstrates a mastery of the English language during both oral and written communication.

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    EDUCATION

    San Diego City College
    San Diego, CA
    August 2010 - Present
    Business Administration, Major in Information Systems

    College of the Desert
    Palm Desert, CA
    February 2010 - May 2010
    General Education

    Westwood College of Technology
    Online
    January 2008 – May 2009
    B.S. Computer Network Management
    Unix Operating Systems, Advanced Enterprise Network Administration I & II, Internetworking I, Computer Applications, Desktop Computing, Creative and Critical Thinking, Introduction to Business, and more.

    Indio High School
    Indio, CA
    2002 - 2006
    Computer Building/A+ Certification Prep., Computer Science, Yearbook Staff Main Editor, Theatre Arts, Volunteer Campus Network Assistant


    EXPERIENCE

    Sandstorm Technical Services, Indio, CA        May 08 – May 10
    Computer Technician

  • Consistenly provided excellent customer service to both business and residential clients.
  • Installed and configured new computers in over eight branches of Wells Fargo banks.
  • Built custom computers as requested by clients.
  • Diagnosed and repaired computer hardware, software, and network problems.
  • Discussed and implemented home and business network solutions for clients.
  • Trained clients on how to use computers and other electronic devices.
  • Built and managed websites for clients.

    • STAPLES OFFICE SUPPLIES, La Quinta, CA        February 08 - May 08
    Electronics Sales Associate

  • Helped customers with purchasing decisions regarding computers and other peripherals.
  • Sold merchandise and service & replacement plans.
  • Diagnosed computer problems and intook computers to be serviced.

    • STATER BROS. MARKETS, La Quinta, CA       August 05 - February 08
    Courtesy Clerk > General Merchandise Clerk

  • Assisted customers with general grocery needs.
  • Maintained shelf stock of general merchandise items.
  • Placed orders for items and made labels using a scanning gun and computer.
  • Created advertisement signs using Adobe software.


    • CERTIFICATIONS

  • Microsoft Certified Professional (MCP)
  • CompTIA A+ Certified - 602 IT Technician
  • Studying for MCSE Certification

    Microsoft Transcripts can be viewed at https://mcp.microsoft.com/authenticate/validatemcp.aspx
    Transcript ID: 918976
    Access Code: 17cert9woo

    A+ Certification Verification: http://verify.CompTIA.org
    Verification Code: 1NL9CE3BCPF1C2B0

    References available upon request.